FAQs

What is Mobile Banking?
Is Mobile Banking Safe and Secure?
Is there a fee for Mobile Banking?
What features does Mobile Banking have?
Can I use Mobile Banking for my business accounts?
Can I pay bills through Mobile Banking?
What do I need to get started on mobile banking?
How do I sign up for Mobile Banking?
I already use Commercial Bank’s Online Banking. Can I use the same user name and password to log in from my phone?
Does Commercial Bank have a FREE phone App?
How do I get Commercial Bank’s phone App?


What is Mobile Banking?

Mobile Banking allows you to view your account information, transfer funds, and pay bills through your cell phone. There are 3 ways to access Mobile Banking- by text, through our mobile website or phone App.

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Is Mobile Banking Safe and Secure?

Yes. Mobile Banking uses the same 128-bit encryption and security technology that is used for Internet Banking. The same Multifactor Authentication schemes are used, which includes device recognition, PassMark images, and challenge questions. Additionally, no sensitive data is stored or sent on your device and only the Account nicknames, not account numbers, are visible in Mobile Banking.

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Is there a fee for Mobile Banking?

No, Commercial Bank does not charge a fee for Mobile Banking, Bill Pay, or its phone App. However, regular charges through your cell phone carrier may apply.

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What features does Mobile Banking have?

You can check balances, view transactions, make transfers, and pay bills. It also features a location finder, contact information, and an option to change your PIN.

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Can I use Mobile Banking for my business accounts?

Yes, you will need to sign up for Business Mobile Banking separately from your Personal Mobile Banking.

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Can I pay bills through Mobile Banking?

Yes, you’ll be able to pay any bills that are already set up through your Internet Banking.

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What do I need to get started on mobile banking?

You’ll need a phone with internet & texting capabilities, an Online Banking account with Commercial Bank, and computer access to sign-up for Mobile Banking.

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How do I sign up for Mobile Banking?

Log into your Online Banking account; Click on the ‘Other Services’ tab; Click on the ‘Mobile” tab; Accept the Mobile Banking Disclosure; click to Enroll; and reply to the confirmation text message to complete enrollment.

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I already use Commercial Bank’s Online Banking. Can I use the same user name and password to log in from my phone?

You will have to enroll separately for your Mobile Banking account. You can choose to use the same user name, but Mobile Banking requires a 4 digit PIN for your password.

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Does Commercial Bank have a FREE phone App?

Yes. Commercial Bank has a free phone App for iPhones, Androids, and iPads.

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How do I get Commercial Bank’s phone App?

For iPhones, you can download directly from Itunes (or use the link on our Mobile Homepage). For all other phones, you can download it directly from your phone’s App center.

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